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RETURN POLICY |
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Before returning any goods to us for whatever reason, it is important that you contact us by e-mail to inform us of your intention and reasons for doing so.
In the case of goods arriving to the customer in a faulty or damaged condition, we will replace your order.
In cases where loss, damage or delay is due to an incorrect delivery address being given to us, a refund cannot be offered. |
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PAYMENT METHODS |
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We currently DO NOT accept Credit Cards payments. |
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Credit Cards
Credit card is fastest, easiest and cheapest way of payment, since there is no additional transfer fee. Credit card transactions have maximum order limit of USD 1500 per transaction and minimum of USD 250 (this is also minimal order limit). Name of the receiver of the goods has to be the same as the credit card holder's. |
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SHIPPING METHODS |
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All packages are shipped in a very discreet way. Our organization name or anything else that would imply pharmaceutical contents of the package is never used in our shipments. If the order is too large to fit one of these packages, it will automatically be divided into two or more packages (it is already included in the S&H-charges and will not increase cost of order for you). Shipments are made from different European countries. |
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How long is the whole process of ordering and shipping? |
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Once payment is received, we will dipatch your order within 3-4 business days. Shipping time depends on various factors such as shipping method, postal service efficiency, customs clearance, international transit, etc., which means that we can only give you an approximation based on our statistics and former experience. |
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How do I change my order after it has been placed? |
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Unfortunately, we cannot make any manual changes or cancellations of orders that have been already paid. |
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NOTE! Since order cancellations are not accepted once payment is received, you must make necessary order changes before payment is made. |
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What is the minimum and maximum quantity I can order at one time? |
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We have no limits to how much you can order. However, you should consult with your local FDA office regarding the quantity you would like to order, since there may be import regulations on those specific products and quantity. |
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Is it legal to purchase these products? |
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Since laws differ from country to country, we recommend you to contact your local FDA or customs office regarding the regulations and restrictions of your country. Noone of our customers reported about legal problems he experienced so far. |
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Can I buy your products through another way aside from the website? |
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Since we are specialized in internet mail ordering, our services are only available through our website. |
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How can I contact you? |
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Since our services are optimized to be conducted online and worldwide, you are more than welcome to contact our departments through our website. |
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Do I need a prescription to order? |
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A prescription is NOT required to order our products. |
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Q- about payment |
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Why haven't I received my confirmation email or my electronic commerce transaction receipt? |
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Recent changes have been made by some Internet Service Providers to their 'auto e-mail blocking' systems which is causing potential communication problems. We have discovered that these changes are preventing a number of our members from receiving valuable and important information relating to order status notifications and refill requirements. It is imperative that you allow us to continue to communicate with you by email and, essentially, this can be achieved by ensuring that your system is programmed to accept emails from: sales@24hoursPPC.org
We are advised that the following Internet Service Providers are currently causing this situation to exist amongst our members:
- Earthlink (the situation is very bad with their mailservers and our mail never reaches adressees at Earthlink)
- AOL
- Yahoo
To deal with this potential problem, we would ask you to click on the appropriate links above or simply ensure that your system is programmed to accept emails from email address quoted above.
Always check your spam mail folder to make sure our letter is not considered as spam by your mail filters.
!!! Taking into consideration security issues, we stricktly advice you using secure mailboxes such as www.hushmail.com, www.hush.com, etc. and delete all mailing from US-based serves such as Yahoo, Hotmail and others.
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Where do I send my payment? |
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Payment details will be sent automatically to your email address after placing an order.
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What is your seizing policy? |
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We have 99% success delivery rate for North America and 100% rate fo Europe and other countries.If you’ll get Customs' seizure notice we’ll send you a replacement free of charge. Exclusions of this policy are Brazil and Argentina. |
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How are bulk/large quantity orders shipped? |
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If the order is large enough to not fit in the same shipment envelope as a small sized order, we guarantee the order will be divided into the necessary amount of packages. No matter how large your order is, we reassure you the same discretion level and repackaging is used as with a small sized order. |
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How long does shipment process take? |
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Estimated delivery time for our Shipment is: maximum 7 business days within Europe, and 15-18 business days to the U.S. and the rest of the World. |
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What is the cost of shipping? |
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We have only one shipping method: by Registered airmail USD 15 for all countries. |
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Do you ship to P.O. Boxes/APO/FPO Addresses? |
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For credit cards orders the answr is NO. However, it is acceptable for others methods of payment such as WU. |
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What country do you ship from? |
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We use various shipping points in different European countries. |
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What countries do you ship to? |
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We ship worldwide except Australia, New Zealand, Canada and several other countries.
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Are you legit? Are your products real? |
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We are in business for over six years and value our reputation. You can browse Internet, especially bodubuilder's forums to read references regarding our company - this is the best proof. Also, we buy all the goods direcly from manufacturers and are listed at Eurochem as an official distributor. |
